Tech Mahindra Profile

Overview

Tech Mahindra is part of the US $14.4 billion Mahindra Group and is a leading global systems integrator and business transformation consulting organization, focused primarily on the telecommunications industry. Tech Mahindra expanded its IT portfolio in 2009 by acquiring the leading global business and information technology services company, Mahindra Satyam (earlier known as Satyam Computer Services).

Tech Mahindra’s capabilities spread across a broad spectrum, including Business Support Systems (BSS), Operations Support Systems (OSS), Network Design & Engineering, Next Generation Networks, Mobility Solutions, Security consulting and Testing. The solutions portfolio includes Consulting, Application Development & Management, Network Services, Solution Integration, Product Engineering, Infrastructure Managed Services, Remote Infrastructure Management and BSG (comprises BPO, Services and Consulting). With an array of service offerings for TSPs, TEMs and ISVs, Tech Mahindra is a chosen transformation partner for several leading wireline, wireless and broadband operators in Europe, Asia-Pacific and North America.

Tech Mahindra has successfully implemented more than 16 Greenfield Operations globally and has over 130 active customer engagements mostly in the Telecom sector. The company has been involved in about 8 transformation programs of incumbent telecom operators.

In the Telecom sector, Tech Mahindra has niche and proven domain expertise, distinctive IT skills, research and development, innovative delivery models and approach to off-shoring. Company’s solutions enable clients to maximize returns on IT investment by achieving faster time to market, reduced total cost of ownership resulting into high levels of customer satisfaction. Tech Mahindra’s achievements have been recognized by various industry analysts, forums and clients – winning several prestigious awards and accolades.

Tech Mahindra has a global footprint through operations in more than 31 countries with 17 sales offices and 15 delivery centers. Assessed at SEI CMMi Level 5, Tech Mahindra's track record for value delivery is supported by over 42,500 professionals who provide a unique blend of culture, domain expertise and in depth technology skill sets. Its development centers are ISO 9001:2008 & BS7799 certified. 

History

Tech Mahindra was incorporated as a joint venture between Mahindra & Mahindra and British Telecom plc in 1986 under the name of ‘Mahindra British Telecom’. Later, the name was changed to ‘Tech Mahindra’, to reflect the diversification and growth of the client base and the increased breadth of our service offerings. 

Tech Mahindra CEO Sanjay Kalra quits firm after six years

• Tech Mahindra Ltd.|
• Tech Mahindra|
• Sanjay Kalra|
• Anand Mahindra

MUMBAI: In an unexpected development, Tech Mahindra CEO Sanjay Kalra has resigned from the firm after spending around six years in its management.
Vineet Nayyar, who is the vice-chairman, will take over the operational responsibilities of CEO, the company said in a late announcement on Friday. Mr Nayyar himself was set to retire last year but was prevailed on to stay and given an extension of his term.

BANGALORE: India's Tech Mahindra Ltd and Satyam Computer Services Ltd, which are in the process of a merger, aim to hire up to 10,000 staff for the combined entity in 2012/13 to meet an expected rise in demand for technology services.
The companies also plan to complement their parent Mahindra & Mahindra group's move to become a major defence manufacturer, Tech Mahindra CEO Vineet Nayyar said on Tuesday.

Milestones

1986 Incorporation in India 1987 Commencement of Business 1993 Incorporation of MBT International Inc., the first overseas subsidiary 1994 Awarded the ISO 9001 certification by BVQI 1995 Established the UK branch office 2001 Incorporated MBT GmbH, Germany incorporated Re-certified to ISO 9001:1994 by BVQI 2002 Assessed at Level 5 of SEI CMM by KPMG Incorporated MBT Software Technologies Pte. Limited, Singapore 2003 Re-certified to ISO 9001:2000 by RWTUV 2005 Certified to BS 7799-2:2002 (Information Security Management Framework) by RWTUV now known as TUV Nord Acquired Axes Technologies (India) Private Limited, including its US and Singapore subsidiaries Assessed at Level 5 of SEI CMMI by KPMG 2006 Name changed to Tech Mahindra Limited Assessed at Level 5 of SEI People-CMM (P-CMM) by QAI India Raised Rs 4.65 billion ($100 million) from a hugely successful IPO to build a new facility in Pune, to house about 9,000 staff Formed a JV with Motorola Inc. under the name CanvasM 2007 Acquired iPolicy Networks Private Limited Launched the Tech Mahindra Foundation to address the needs of the underprivileged in our society, especially children 2009 With Satyam acquisition, Tech Mahindra is well positioned to be a leader in the broader IT services space, serving a wide array of industry verticals like banking and financial services, manufacturing, energy and utilities in addition to telecom 2010 AT&T 2010 Supplier Award for outstanding performance & service to AT& T and its affiliates Expands footprint in Latin America

Our Core Purpose

We will challenge conventional thinking and innovatively use all our resources to drive positive change in the lives of our stakeholders and communities across the world, to enable them to Rise .

Values

Tech Mahindra is focused on creating sustainable value growth through innovative solutions and unique partnerships. Our values are at the heart of our business reputation and are essential to our continued success. We foster an environment to instill these values in every facet of our organization.

• Customer first

• Good corporate citizenship

• Professionalism

• Commitment to quality

• Dignity of the individual 

Our Brand Promise

Tech Mahindra’s brand positioning highlights the success of the Company which has emerged as the fastest growing provider of IT Solutions & Services in the Telecom space. The positioning exemplifies the performance of Tech Mahindra, as a success system, which is powering the growth of its stakeholders.

We are a part of the exhilarating Telecom technology space that is characterized by highly innovative, speed-of-response based solutions, delivered with agility and flexibility and our brand reflects this true character. The positioning incorporates both the success of the past and the promise of the future, where we are going to ‘Create the next wave’ - our brand mnemonic.

Our brand echoes our commitment to not only creating solutions, but in creating the next wave, with targeted and focused solutions, guaranteed to propel our customers into the next generation.

A brilliant team of professionals aligned to a common purpose is what we believe will make us the global leaders of the new age.

Infrastructure

Facilities

Tech Mahindra's global footprint spans 24 locations in 14 countries including 11 state-of-the-art development centers and 13 sales offices in America, Europe, Middle-east, Africa and Asia-Pacific.

Global Connectivity

Tech Mahindra looks at uninterrupted client connectivity as a vital component of its global delivery model. This is ensured by understanding the specific needs of each client or engagement, and is typically achieved.

•	Connectivity over MPLS cloud (Encryption enabled)
•	Dedicated point-to-point IPLC (Encryption enabled)
•	Site-to-Site Virtual Private Network (VPN) over Internet
•	Client-to-Site VPN

Our infrastructure management teams provide dedicated 24 x 7 support to ensure uninterrupted client connectivity and seamless engagement execution across locations.

Security Perimeter

Tech Mahindra follows global best practices for data security and is certified for IS0 27001 across locations.

•	Multiple VPN Gateways with Central Management
•	Appliance Based Firewall Solution (Throughput / Security / Scalability)
•	LAN / WAN / RED ( Internet) / DMZ / Customer Zones
•	VPN Enabled Firewall
	• Unlimited VPN capability • Roaming users, Sales Hubs • Secure connections with Multiple clients.

Certifications

•	ISO 27001 (Security Management standard) certification
•	BS 25999 Certification (Business Continuity Management)
•	Third company in the world to have been appraised for SSE-CMM Level 3.

Business Continuity Planning (BCP)/Disaster Recovery (DR)

To ensure a level of readiness to maintain the continuity of its critical business and services to customers, Tech Mahindra has put together a business continuity management framework, which encompasses its key functions, projects and systems.
Tech Mahindra has made sustained investments in developing and implementing an effective business contingency plan, along with mitigation measures for recovery of IT infrastructure and operations, in the event of a disaster. Along with the preparation of BCP and DR plans, regular disaster recovery trials and mock drills are carried out across all customer projects. Backup copies of essential business data and software are taken regularly and stored offsite.